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Responsive Maintenance Program

Your business can’t afford unscheduled downtime.  Our Responsive Maintenance Program gives you the assurance that your organization’s IT infrastructure receives the highest level of support to keep you up-and-running.  Using our industry leading monitoring system, our technicians collect and analyze performance and event data that helps you attain the highest level of network availability.  Built on the strength of our suite of tools and our renowned customer service, we are uniquely positioned to respond rapidly to changes in the health of your network and applications, and are able to provide the required maintenance necessary to prevent avoidable downtime.  Efficient troubleshooting means that we get you up-and-running faster than ever.  Responsive support service can either be performed on-site or remotely, saving you valuable time and money.


• Availability monitoring

• Performance and predictive failure monitoring

• Backup monitoring

• Scheduled and as-required remote maintenance

• Block time of reactive technical support per month available

• Monthly reporting on network health


Increased uptime – We work to catch the small issues before they become real problems!


Minimal business disruption through scheduled on-site and remote support.


Discounted labor rates for additional service appointments.


Cost Savings: 24x7x365 monitoring provides visibility into your network, allowing us to determine the root cause of any network issue, thereby reducing the timely task of issue diagnosis – resulting in substantial cost savings for you.


Increased network availability: Your network’s overall integrity and availability is monitored by keeping an eye on your firewall, antivirus and general network security services to ensure that they keep working like they should.


Faster issue resolution with full-time network monitoring: Through constant monitoring, we dramatically shorten the time between computer failure and issue resolution.  Our technicians always know the health of your network and monitored devices.


Lower IT support costs: Our network monitoring provides real-time visibility into your network and monitored devices. We can immediately determine the root cause of network and server issues, reducing diagnosis time from hours to minutes.

Fast remote support and troubleshooting: Remotely diagnosing and remediating network, server and desktop issues helps your employees resume their business activities as quickly as possible without having to wait for a technician to show up onsite.


Server & Network Monitoring

Availability, Performance & Predictive Failure Monitoring

Major Devices Covered

Servers, Routers, Switches, Firewalls, Security Devices

CPU, Disk, Message Usage


Event Logs


Services (Processes) monitoring


Backup Monitoring


Anti-virus Activity & Definition File Updates


Firewall Availability Monitoring


Patch Management for Server, Firewall and Routers


Patch Management for Workstations, Desktops and Laptops


Anti-virus management


Microsoft Windows Event Log Monitoring


Windows Server Monitoring: Exchange, SQL, Terminal Services, IIS


Network Printer Monitoring


Reporting Monthly


Desktop Monitoring


Preventative Maintenance (Remote / On-Site)*


Reactive Support 1 hour / month*


Network Health Assessment available


CIO Consulting sessions


Remote response

2 hour response

On-site response

4 hour response

* Any work completed over and above included hours will be billed and invoiced separately or deducted from your pre-paid service time